The Challenge

Aanan (not his real name), 51, lives in Brent with his wife and two children. Originally from South Asia, he has worked as a chef in a restaurant for 17 years. As part of his employment, Aanan was provided with accommodation.

When Aanan experienced bullying and harassment at work, he decided to leave his job. This created a serious crisis: he was losing both his income and his home. He had never claimed benefits before and had never faced homelessness.

“I was extremely anxious about losing my income and my home. I didn’t know where to turn.”

Our Approach

Aanan approached our outreach service at Willesden Green Library. We acted quickly to prevent homelessness:

• Referred Aanan directly to Brent Council Homelessness Team (within 56 days of homelessness)

• Assisted in providing all necessary evidence for priority need due to children in the household

• Applied for Universal Credit and Council Tax Support

• Provided advice on expected benefit amounts to help the family budget in advance

• Referred the family to Sufra Food Bank, providing up to six emergency food parcels during the transition

The Outcome

Brent Council quickly accepted duty to assist the family. A private rental property was secured for them on the day they had to leave the restaurant.

Initially, Universal Credit did not include housing or child elements, but after our appeal:

• Universal Credit increased to £1,232 per month

• Council Tax Support successfully awarded

“We are now settled in our new home and very grateful for all the support we received.”

The Impact

With our help, Aanan and his family:

• Avoided homelessness and moved into a safe, private rental property

• Accessed Universal Credit and Council Tax Support

• Received emergency food parcels to support them during the transition

• Gained knowledge to manage benefits independently

This case highlights the importance of rapid intervention and comprehensive support in helping families facing sudden crises due to workplace issues.