Our Quality Commitments
Accredited. Ethical. Independent.
Our advice services meet nationally recognised standards that ensure reliability, professionalism, and trust.
- Advice Quality Standard (AQS) — accredited since 2015
- Investors in People — accredited since 2005
- PQASSO Level 2 (Practical Quality Assurance System for Small Organisations) — accredited since 2004
Safe & Accountable Services
We protect the people we support through strong governance, secure systems, and responsible practice.
- Encrypted case management via AdvicePro
- Independently examined accounts
- Relevant insurances
- DBS‑checked staff, volunteers and trustees
Your support is always handled with care and responsibility.
Connected to Our Community
We work closely with Brent Council, local organisations and respected sector networks, including:
These collaborations strengthen our impact across Brent.
Why It Matters
Quality standards, strong governance, and effective partnerships all contribute to better outcomes for the people we support.
Together, these commitments help individuals and families to:
- Access the support they’re entitled to
- Prevent crises before they escalate
- Rebuild independence, confidence and long‑term stability
By combining accredited advice with trusted community partnerships, we create stronger support pathways and deliver better results for people across Brent.